Usage
See what an agent costs before it takes a call, and what your calls and chats have used since.
Everything your agents do is paid for in credits from your account balance. How you buy credits, and what your plan includes, is on Billing.
What an agent costs
The workflow builder's header shows what the agent costs as you have set it up, in credits per minute. Click it for the breakdown:
- Phone call and Browser call: credits per minute of conversation.
- Plus, each time it runs: extras charged each time they run, such as an Extraction on a step, a Call summary, or Your call analysis.
The price follows the model, voice and steps you choose, so it updates as you change them.
What each conversation uses
- Calls use credits for the time the conversation lasts, at the agent's rate.
- Answered outbound calls are charged for at least 30 seconds, even if they are shorter. A call answered by voicemail counts as answered.
- Outbound dials that never connect (no answer, busy, failed) cost a flat 3 credits each. Every retry and redial is its own dial.
- Inbound calls, browser calls and chats have no minimum.
Where to see it
- Agent Runs shows the credits each run used, in the Credits column. See Agent Runs for filtering and downloading.
- Billing shows Spent this period: the credits spent, what they were spent on, the number of runs and the dates of the period. See every run opens Agent Runs.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, during the call. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.