Inbound
Answer calls to your numbers with a workflow. You choose which numbers it answers, when it answers, and what callers get when you are closed or every line is busy.
Inbound campaigns live under Inbound in the menu, on the Inbound calls page. Each one ties a workflow to one or more of your numbers. For calls you place, see Campaigns.
Create an inbound campaign
On Inbound calls, choose New campaign. Review lists anything still missing before you can create it.
Basics
Give it a Campaign name and pick the Workflow that answers every call.
Numbers
Tick the numbers this campaign answers. A number belongs to one inbound campaign at a time, so numbers already on another inbound campaign are left out of the list.
Business hours
Turn on Set business hours and paint the hours the agent answers. Add Closed dates and special hours for holidays. With hours off, the agent answers 24/7.
Limits
Calls at the same time caps how many calls this campaign answers at once. Leave it empty to use all your incoming lines.
When you are closed
Outside business hours sets what callers get outside your hours:
- Play a closed message: callers hear that you are closed, then the call ends.
- The agent takes a message: the agent says you are closed and notes their name and reason. It books nothing.
- The agent offers a callback: if the caller says yes, Woise calls them back when you open.
- Forward to a person: rings a phone number of yours. It does not work on every number; where it does not, callers hear the closed message instead.
Calling back missed contacts
Turn on Call back missed contacts and Woise calls people back when every line was busy, as soon as a line is free and you are open. It tries at most twice, at most once an hour per contact, and never calls a number on your do-not-call list. If the person calls again first, the callback is skipped.
Also call back after-hours contacts extends this to people who heard the closed message. Call back from picks the number the callback comes from: The number they called, A specific number, or Any of your numbers.
Missed calls, on the Inbound calls page, lists missed calls and what happened to each callback.
What happens on a call
The workflow answers at its start step, and the call runs like any other: the steps drive the conversation, and the call appears in Agent Runs with its recording and transcript.
If the agent should say that the call is recorded or that the caller is talking to an AI, turn that on per agent. See Recordings.
When a call does not reach the agent
A campaign with no number attached cannot receive calls. The Inbound calls page says so at the top and lists those campaigns first; open one to attach a number.
If a number is attached and still silent, contact us with the number and the time of the call.
Testing without a number
You do not need a number to try a workflow. A test call in the browser runs the same workflow against your microphone, which is the quickest way to check the conversation before you attach a number.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, during the call. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.