Files
Keep the files your agents use in one place: documents they read, and media for chat.
The Files page has two tabs. Both belong to your organization, so every agent can use them.
| Tab | Holds | Used for |
|---|---|---|
| Knowledge base | Documents the agent reads | Answering questions from your own content, on calls and in chat |
| Chat media | Pictures, documents and videos | Pictures for chat cards |
You also reach Chat media from the Files button in the builder header, which opens it in a new tab so your canvas edits stay put.
Knowledge base
Select Upload Document to add a PDF, Word, text or Markdown file of up to 5 MB, then choose how the agent uses it. Add it to a step under Tools & documents. See Knowledge for the details.
Chat media
Uploads happen only here; steps pick from this list.
Upload a file
On the Chat media tab, select Upload file and choose the file.
Describe it
Add a short description, such as Fee list for the 2026-27 year, send when someone asks about fees. It is required: the agent uses it to choose the file.
Wait for the check
The file is checked by its content, not its name, and then appears in the list. Edit a file's name or description, or remove it, from the list.
| Type | Formats | Largest file |
|---|---|---|
| Documents | PDF, Word, Excel, PowerPoint, text | 25 MB |
| Pictures | JPEG, PNG | 5 MB |
| Videos | MP4, 3GP, with H.264 video and AAC sound (or no sound) | 16 MB |
| Stickers | WebP | 100 KB, or 500 KB if animated |
Other formats, such as GIF and SVG, are refused.
Removing a file affects every agent that uses it: a step that sends it needs a new one before that agent can be saved.
How steps use chat media
In a step's Chat section, a card's picture is chosen from this list. See Chat. Files a step sends on their own are not sent in website chat or the Test chat.
Next steps
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, during the call. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.