Billing
Pick a plan, add credits when you need more, and see how calls use them.
Woise is paid for in credits. Calls spend credits, and a paid plan adds credits each month. Plan prices and what a credit costs are on your region's page: United States or India.
Plans
Every new account starts on Free with 750 credits. You choose a plan during sign-up, and you can change it at any time with Change plan on the Billing page.
| Plan | Credits | Incoming lines | Outgoing lines | Chats at once |
|---|---|---|---|---|
| Free | 750 to start | 1 | 1 | 1 |
| Starter | 19,000 a month | 2 | 2 | 2 |
| Growth | 49,000 a month | 5 | 5 | 4 |
| Pro | 179,000 a month | 12 | 12 | 16 |
| Enterprise | Sized to you | Sized to you | Sized to you | - |
A line is one call at a time. Incoming lines take calls to your numbers and your website widget. Outgoing lines place campaign calls, test calls and API calls. The plan cards also list what else each plan includes. For Enterprise, select Contact us on its card.
Paying yearly: switch the plans page to yearly to pay for 11 months and get 12 months of credits, which is one month free. All 12 months of credits are added when you pay.
How calls use credits
Each agent has its own rate in credits a minute, which depends on the model, voice and steps you chose. The builder header shows it: open What this agent costs to see the rate for a phone call and a browser call.
- Calls are charged by the second at that rate.
- An answered outgoing phone call is charged for at least 30 seconds.
- An outgoing call that never connects (no answer, busy or failed) costs a flat 3 credits.
- Incoming calls and browser calls have no minimum.
See each run's cost under Agent Runs, and your totals on Usage.
Your balance
The Billing page shows:
- Balance: your Plan credits left, which reset to the plan amount each period, and your carry-over credits from top-ups and promo codes. Calls spend plan credits first, then carry-over credits.
- Plan: your plan, its price, credits, lines and chats at once, with Change plan, See call capacity and Request more lines.
- Spent this period: the credits used, the number of runs and the period.
- Promo code: enter a code and select Redeem code. Its credits go to your carry-over balance, and each code works once per account.
- Top-ups: every credit purchase, its status and a Receipt.
If you run out of credits, calls pause until you add credits or your plan credits reset. The Billing page tells you when this happens.
Add credits
Select Add credits in the top bar on any page. Pick an amount, pay, and the credits appear in about a minute.
Payment and currency
Payments go through Razorpay. Prices are listed in US dollars.
You are charged in US dollars.
You are charged in rupees at the day's rate, plus GST. The plans page and the Add credits dialog show this before you pay.
Your balance is always shown in credits, whatever currency you pay in.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, during the call. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.