Versions
Edit an agent that is live without changing conversations already relying on it.
An agent is a series of numbered versions, and one of them is live at a time.
- Draft: your edits in progress. There is at most one, and no contact ever reaches it.
- Live: the published version every real call and chat uses.
- Archived: a version that used to be live. Kept so you can look at it or bring it back.
Editing and publishing
A new agent starts as version 1, already published, so you can use it right away.
When you edit a published agent and select Save, a draft one number higher holds your changes. Saving again updates the same draft. The live version keeps running, unchanged, while you edit.
Select Publish to make the draft live. The version it replaces is archived. Publish only appears when there is a draft, and it is disabled while you have unsaved changes or errors.
Every option on the Test menu runs your draft, so you can try an edit before any contact reaches it. See Builder.
Version history
Select the version chip next to the agent's name in the builder to open Versions. Select a version to view it; select Back to Draft to return to editing.
On an archived version:
- Restore copies it into a new draft. Publish that draft to make it live again.
- Compare shows what changed between it and the current version.
Duplicating an agent
Select Duplicate workflow on an agent's card on the Workflow page. The copy is a new, separate agent with its own version history starting at 1, and it opens straight away. The builder shows which agent it was duplicated from.
After that the two are unrelated: editing one never changes the other. A copy is a new agent, so it counts toward your plan's agent limit.
Duplicate when you want to try a bigger change without touching the agent your contacts reach, or to start from an agent that already works.
Next steps
| Goal | Guide |
|---|---|
| Make the edit | Builder |
| Try a draft before publishing | Builder |
| See what a published version produced | Recordings |
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, during the call. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.