Introduction
Build AI agents that answer and make phone calls and chat with visitors on your website, then see every conversation they have.
You draw the conversation as steps on a canvas, test it in your browser, and publish it. Woise runs the rest: speech recognition, the language model, the voice and the turn-taking.
What runs on a call
Four things happen between a caller speaking and the agent replying:
- Speech to text turns the caller's audio into words as they speak.
- A language model reads those words against the current step's prompt and decides what to say and do next.
- Text to speech turns the reply into audio in the voice you chose.
- Turn-taking decides when the caller has finished and the agent should start talking.
You pick the transcriber, the model and the voice for each agent from the builder header. Website chat runs the same agent, in text instead of audio.
Core ideas
- Agent: the conversation you build. In the app it is a workflow of steps joined by arrows, and what you see on the canvas is what runs.
- Step: one part of the conversation, such as greeting the caller, answering questions or ending the call. A Global step can be reached from any other step.
- Run: one conversation with one person, by phone, in the browser or in chat. It holds the transcript, the recording and the outcome, and appears under Agent Runs.
- Credits: what calls are paid with. See Billing.
Build
| Goal | Guide |
|---|---|
| Learn the words these pages use | Concepts |
| Go from a new account to a working agent | First call |
| Draw the conversation | Builder |
| Choose the right step | Steps |
| Decide what it says | Prompts |
| Pick how it sounds | Voices |
| Set how it behaves in chat | Chat |
| Give it pictures and documents to send | Files |
| Let it act during a call | Tools |
| Ground its answers in your documents | Knowledge |
| Change a live agent safely | Versions |
Run and connect
| Goal | Guide |
|---|---|
| Connect a phone number | Numbers |
| Answer incoming calls | Inbound |
| Call a list of contacts | Campaigns |
| Put the agent on your website | Website chat |
| Keep people who said no from being called | Do-not-call |
| Connect your CRM or calendar | Integrations |
| Read and replay conversations | Agent Runs |
| See what calls cost | Usage |
Account and regions
| Goal | Guide |
|---|---|
| Pick a plan and add credits | Billing |
| Change account settings | Settings |
| Connect an AI assistant to Woise | MCP and keys |
| See what your country changes | Regions |
Start here
New to Woise? Sign up, then follow your first call. It takes you from an empty account to a conversation you can read back.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, during the call. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.