Numbers
Every number on Woise is your own. You connect the carrier account that holds it, add the number, and choose which workflow answers it. From then on, your agent picks up real calls on that number and can call out from it.
Until a number is connected, you can still try any workflow with a test call in the browser. Numbers live under Telephony in the menu, on the Numbers page. It lists every number with its Label, its Connection, the Inbound agent that answers it, and its Status.
Bringing your number
Which carriers you can connect depends on your region:
Add the connection
Under Telephony, open Connections, select Add connection, and choose your carrier. Fill in the account details the form asks for, such as your account ID and token, and pick the Call audio (see below). The info tip beside a field says where to find it in your carrier's console.
Add your number
Open the connection. Select Add number and type the number in E.164 format, such as
+14155550123, or select Sync from carrier to pick from the numbers already in your carrier
account.
Finish the carrier side
Most carriers need one step in their own console before incoming calls reach your agent:
- Twilio: nothing more. Woise points the number at your agent when an inbound campaign answers it.
- Telnyx: when you leave Call Control App ID blank, Woise creates a Call Control application for you. In the Telnyx portal, assign each number to that application.
- Exotel: build a flow in Exotel as shown in Finish setup in Exotel beside the connection form. Then select Check setup under Advanced on the connection.
- Plivo: when you leave Application ID blank, Woise creates a Plivo application for you. In the Plivo console, link each number to that application.
Regions sets out what each region applies to your calls.
Call audio quality
Carriers that can carry wideband audio show a Call audio choice on the connection:
- HD (16 kHz) carries clear 16 kHz audio between the carrier and your agent. It is the default.
- Standard (8 kHz) is ordinary phone audio.
| Carrier | Region | HD (16 kHz) available | Default |
|---|---|---|---|
| Twilio | United States | No, 8 kHz only | Standard |
| Telnyx | United States | Yes | HD (16 kHz) |
| Exotel | India | Yes | HD (16 kHz) |
| Plivo | India | Yes | HD (16 kHz) |
HD helps your agent hear callers on HD-voice calls, such as VoLTE or wideband SIP. A call that is ordinary phone audio all the way from the caller sounds no better with HD, because the network never carried the extra detail. None of these carriers lists a separate price for HD; check with your carrier.
To change it later, open the connection, select Edit, and pick another Call audio.
Choosing who answers
A number answers with one workflow. On Inbound, create a campaign and tick the numbers it answers. This also gives you business hours, after-hours handling and callbacks. See Inbound.
A number belongs to one inbound campaign at a time.
Outbound calls do not need this. A campaign picks the numbers it calls from when you set it up; see Campaigns.
Number pools
A pool is a set of numbers from one connection that outbound calls rotate across, so your volume is not all on one number. Pools live under Telephony, then Pools. Choose a saved pool in a campaign's Numbers to call from step.
Rotation decides which number each call uses:
- Round-robin cycles through the numbers in order.
- Least flagged picks the number with the cleanest reputation first.
- Local presence matches the recipient's area code when it can, and falls back to round-robin.
Removing a number
Open the number's connection, open the actions menu on the number's row, and select Remove, then Remove number. The number stops taking incoming calls through Woise and can no longer be a caller ID on that connection. It stays in your carrier account.
Before you remove a number, move its campaign to another number if you want it to keep running.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, during the call. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.