Settings
Check how many calls your account can take at once, set how uploaded recordings are transcribed, and manage your email and privacy choices.
Open Settings in the sidebar, under Account. Settings for one agent, such as its voice, chat behaviour and disclosures, are on that agent instead.
Call capacity
Call capacity shows your lines, read-only:
- Incoming calls: calls to your numbers and your website widget.
- Outgoing calls: campaigns, API calls and test calls.
The two are separate, so a busy campaign never takes a line from an incoming call. Your plan sets how many lines you have. To ask for more, select Request more lines on the Billing page. See Billing.
Recording transcription
Choose which transcriber and Language are picked by default when you upload a recording to transcribe. You can still pick a different transcriber for a single upload. See Recordings.
Turn Product updates and tips on or off. It covers new features and tips, a couple of times a month at most. You still get service email, such as sign-in notices, password resets and receipts.
Privacy
- Download your data: a JSON file with your account details and consent record. It does not include call transcripts or recordings, because those belong to your organization and contain other people's personal data.
- Cookie settings: change whether analytics cookies are on for this browser.
Elsewhere in the sidebar
- Compliance, under Telephony: your do-not-call list and the audit log of compliance changes. See Do-not-call.
- Privacy requests, under Account: requests from people who spoke to one of your agents and want a copy of their data, a correction, deletion, or to stop being contacted. For those calls you decide how to respond, and under the GDPR you have one month.
- Billing: your plan, credits and top-ups. See Billing.
- MCP: your MCP server address and keys. See MCP and keys.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, during the call. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.