Recordings
Listen back to any finished call, and keep a library of audio your agent plays instead of speaking.
Two things share the word recording:
- A call's recording: the audio of one finished call, kept with its run next to the transcript.
- A recording in your library: audio you add on the Recordings page for an agent to play during a call.
A call's recording
Open the call in Agent Runs. The run page has a player at the top, and Show transcript opens the transcript beside it. Click the time next to a line to play from there.
The Download menu on the run page saves the Recording (audio), the Transcript (text), the Call details (spreadsheet), or Everything (zip). To save many calls at once, use Download on the Agent Runs list.
Your recording library
The Recordings page is one library for your whole organization. Choose Upload Recording to add audio files of up to 5 MB each, or record straight from your browser. Each recording gets a name and a transcript of what it says, written for you when you upload.
Your agent can play a recording:
- As the greeting on the start step.
- As the message spoken while the conversation moves along a connection between steps.
- As a tool's message while the tool runs.
- Anywhere in a prompt field: type
@and pick the recording.
Use a recording where a line must sound the same on every call, such as a legal sentence, a brand greeting or a hold message.
Disclosures
To have the agent say that the call is recorded, or that the caller is talking to an AI, open the workflow and go to Settings, then Compliance:
- Recording Disclosure: announces that the call is being recorded.
- AI Disclosure: announces that the contact is speaking with an AI assistant.
Both are off by default. Turn one on, edit its Disclosure text, and choose Save Compliance Settings. The agent says the text at the start of the call, before its own greeting, on every kind of call.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, during the call. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.