Reports
Reports roll individual runs up into aggregate views so you can see how a workflow is performing across many calls rather than reading transcripts one at a time.
What the reports page shows
- Total workflow runs — the count of calls processed over the reporting window.
- Transfer dispositions — how many of those runs ended in a transfer, rather than a normal or dropped ending.
- Duration — a chart of call length across runs, so you can spot calls that run unusually long or short.
- Disposition breakdown — a chart of how runs ended overall, transfers included, so outcomes are visible at a glance rather than only per call.
- Quality analysis — the results of any workflow
qanode, aggregated across the runs it evaluated, when the workflow includes one.
Only the metrics above are what the reports page actually renders. If a number you need is not in this list, it is not on the reports page yet.
Filtering
Reports can be scoped down — by agent, by date range, and by the other filters exposed on the page — so you can look at one workflow's performance in isolation, or narrow a wide date range down to a single day.
Common questions
What is Woise?
Woise is a managed platform for voice AI agents. You design an agent in a drag-and-drop workflow editor, connect a phone number, and it handles real inbound and outbound calls over the phone network or in the browser. The infrastructure, carrier setup and scaling are run for you.
Do I need a phone number to start?
You bring a number you already own and import it — that is the primary path today, and it means you keep your carrier relationship and your existing number. Agents can also take and place calls in the browser over WebRTC with no number at all.
How does billing work?
You are billed for the call minutes your agents actually use, metered as credits against your account. There is no seat licence and no per-agent fee, so an agent that takes no calls costs nothing to keep.
Can an agent connect to my CRM or calendar?
Yes. Agents can read from and write to your CRM, calendar and support tools through the integrations marketplace — you authorise each connection once with OAuth, and no credentials are stored in your workflow.
Do I need engineers to build an agent?
The workflow editor is visual, so building and changing an agent needs no code. There is also a REST API, a Python SDK and a TypeScript SDK if you would rather drive the platform programmatically, and an MCP server so coding agents can build workflows for you.
What happens to call recordings and transcripts?
Recordings and transcripts belong to your workspace and are available through the dashboard and the API. Raw transcripts, recordings and phone numbers are never handed to third-party analytics or error tracking without redaction.
What infrastructure do I have to run?
None. Woise runs the speech models, the language model turn, the call recording pipeline and the telephony legs for you, and scales them with your call volume. There is nothing to provision, patch or keep running.
Still stuck? Talk to our team.