Agent Runs
Find any call or chat your agents handled, narrow the list down, download what you need, and open one to see exactly what happened.
Every conversation is one run: a phone call, a web widget call or chat, or a test in the builder. Runs are listed on Agent Runs in the menu, newest first.
The run list
Each row shows the Agent name, the Call type (Inbound, Outbound, Web widget or Test), the Channel (Voice or Chat), the Contact, the Disposition, the Date and the Duration, plus the credits the run used. The time zone picker above the list sets the time zone for the Date column.
Filtering
Filters combine, and each one narrows the list further:
- Date Range: today, yesterday, the last 7 or 30 days, or your own dates, up to 90 days.
- Agent: one workflow.
- Type: inbound call, outbound call, web widget, chat or test call.
- Disposition: up to five outcomes at once, from the outcomes your agents define.
- Sentiment: positive, neutral or negative.
- Duration: a preset range such as 1-3 min, or your own.
More filters adds Channel, Contact Number, Called Number, Campaign ID and Run ID, for tracking down one conversation.
Downloading
Tick runs to download just those, or leave them all unticked to download every run that matches the filters. Download offers:
- Details (spreadsheet): one row per run.
- Transcripts (zip): up to 500 per download.
- Recordings (zip): up to 50 recordings or 300 MB per download.
- Raw data, every run that matches (CSV).
Reviewing a run
Click a run to open it. The page is titled with the kind of run, such as Incoming call, Outgoing call or Website chat, and holds:
- A player for the recording, and Show transcript to read the conversation beside it. In a chat, the transcript also shows the pictures, files and other media each reply sent.
- Download, to save the recording, the transcript, the call details or everything at once.
- Test again, to start a fresh test, and Edit agent, to open the workflow.
Below the player, the run's details are grouped:
- Summary: a short summary of the conversation, when the agent writes one.
- Your call analysis: your own after-call analysis, when the agent has one. Set it up in the workflow's Settings, under After the call.
- Call review: the Outcome your agent recorded, then the contact's Sentiment, a Quality score out of 10, and anything the analysis Flagged.
- Call: the numbers, when it started, how long it lasted and how it ended, then the tools the agent used.
- Before the call: what a contact lookup on the start step found.
- Contact details: what the call started with, from a campaign list or the API.
- Collected during the call (or during the chat): what the agent noted and what its tools sent back.
A group appears only when it has something in it.
Dispositions
The disposition is the outcome a run ended with: one of the outcomes your agent defines, or how the call ended when no outcome was set, such as Contact hung up, Reached voicemail or Hit max length.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, during the call. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.