Terms of Service

1. Who we are

Woise is operated by Stele Labs Private Limited, Street No. 8, Habsiguda, Hyderabad, Telangana, India. If you accept these terms for a company, “you” means that company, and you confirm you can bind it.

2. The service and your account

Woise lets you build AI agents that make and answer phone calls, chat on websites and reply on WhatsApp. You decide what your agents say and do. Give accurate details at signup, keep your login and API keys secure, and tell us at contact@woise.ai if your account is misused. You must be at least 18.

3. Acceptable use

You must not use Woise to:

• make spam, robocalls or unsolicited calls or messages;
• contact people who have not agreed to it, who are on a do-not-call or do-not-disturb register, or who have asked you to stop;
• commit fraud or phishing, or harass, threaten or deceive anyone;
• impersonate anyone, or hide that the caller is an AI where the law requires you to say so;
• process data or content you have no right to;
• attack, overload or reverse-engineer the platform, or get around its limits.

4. Your responsibilities

When your agent calls or messages someone, the legal duties are yours, including:

• having consent or another lawful basis to call, message and record people, and telling them they are being recorded where the law requires it;
• following telemarketing and telecom rules, including calling hours and do-not-call lists (in India, the TRAI rules);
• following your phone carrier's terms, and Meta's WhatsApp Business policies when you use WhatsApp;
• the accuracy of what your agents say, and having a person take over when needed.

For personal data in your conversations, you are the data fiduciary and we are your processor. The Privacy Policy and the Data Processing Addendum, which forms part of these terms, explain how we handle it.

5. Credits and payment

Woise is prepaid. Usage draws down your credits at the rates shown in the app, and agents may stop when credits run out. Payments go through our payment processor, and any tax that applies is shown at checkout. Payments are non-refundable, except where the law requires or where we failed to provide a service you paid for. Free or promotional credits may expire. We may change prices with notice; credits already in your balance stay there.

6. AI output

AI can mishear or make mistakes. Check your agents before relying on them, and do not use them for emergency, medical, legal or financial decisions without a person involved.

7. Ownership

Your prompts, agents, documents, recordings and transcripts remain yours, and you let us process them only to provide the service. Woise, its software and its brand remain ours. Tools you connect are governed by their own terms.

8. Suspension and termination

You can close your account at any time. We may suspend or close an account that breaks these terms, puts others at risk, or that a carrier or regulator asks us to stop, and we will warn you first where we reasonably can. Export anything you need before you leave.

9. Liability

Woise is provided “as is”, without a promise that it will always be available or error-free. To the extent the law allows, neither party is liable for indirect losses or lost profits, revenue or data, and our total liability in any 12 months is limited to what you paid us in those 12 months. You will cover our losses from claims by others arising from your agents, calls, messages, content, or breach of these terms or the law.

10. Law and changes

These terms are governed by the laws of India, and disputes go to the courts of India. We will email account holders before meaningful changes take effect; continuing to use Woise after that means you accept them.

11. Contact

Stele Labs Private Limited, Street No. 8, Habsiguda, Hyderabad, Telangana, India. Email contact@woise.ai.