Chat
The same agent that answers your phone, answering in a chat window. One flow, one set of knowledge, one place to correct an answer.
Most companies end up with two of everything. A phone agent built by one team, a chatbot built by another, and two sets of answers that agree on the day they launch and never again. The customer notices before you do, because they ask the same question twice and get two answers.
The flow you drew for the phone is the flow that runs in chat. You are not maintaining a second decision tree that has to be kept in step with the first.
Both channels answer from the same documents, so correcting a price or a policy once corrects it everywhere it is quoted.
The same integrations are available, so a chat conversation can read a calendar and write a booking rather than telling somebody to ring up.
Transcripts and outcomes are kept for chat exactly as they are for calls, so review and reporting cover both rather than only the channel that was built first.
The same one. An agent is a flow, a set of knowledge and a set of actions, and none of those are specific to audio. Putting it in chat does not mean rebuilding it, and an answer you correct in one place is corrected in both.
It answers from the material you supply, and where that material gives it no grounds it says so and hands over. That is the same rule the voice agents follow, and the transcripts let you check it rather than take it on trust.
Yes. Reading a calendar, looking an order up and writing a booking are actions on the flow rather than anything to do with the channel, so a chat conversation can finish a job instead of describing one.
Every conversation keeps a full transcript and an outcome, the same as a call. Reading the ones that ended in a handover is the fastest way to find what your documentation does not cover.
Voice is the larger part of what Woise does today and chat runs on the same agents. Sharing the flow, the knowledge and the records across both is the groundwork for handling more channels with one agent rather than one agent per channel.
Still stuck? Talk to our team.