Privacy Policy
Last updated 14 October 2026
1. Introduction
Woise is operated by Stele Labs Private Limited, Street No. 8, Habsiguda, Hyderabad, Telangana, India (“Woise”, “we”, “us”).
If you have a Woise account, we decide how your account information is used, so we are the data fiduciary for it. If you spoke or chatted with an agent that a business runs on Woise, that business is responsible for the conversation, and we handle it only on its behalf. Questions about such a conversation should go to that business. If you send them to us, we will pass them on.
2. Information we collect
Information you give us. Your name, email, password, company name, phone number and country when you sign up, and what you send us when you contact us. If you sign in with Google, we receive your name and email from Google. Businesses also give us the content of their agents, such as prompts, documents and contact lists.
Information from conversations. When someone talks to an agent on Woise, we process the call audio, recordings, transcripts, chat and WhatsApp messages and files, phone numbers, and the details the agent was set up to collect. This includes conversations with the demo agent on our website.
Information collected automatically. Basic technical information such as browser type and error reports when something breaks, and records of usage such as calls, minutes, messages and credits so we can bill accurately. If you allow optional analytics cookies, we collect basic usage statistics. See the Cookie Policy.
Information from others. Payment confirmations from our payment processor, and information from tools a business chooses to connect, such as a calendar or CRM. We never receive or store full card details.
3. How we use your information
- to create and secure accounts, and to provide and run the service;
- to run agents the way each business set them up, and show it what happened;
- to bill accurately, enforce plan limits and meet tax rules;
- to fix problems, keep Woise secure and prevent misuse;
- to answer your questions and tell you about changes to your account or service;
- to meet our legal obligations.
We do not sell personal information, and we do not use conversation content to train AI models.
4. How we share your information
We use trusted service providers for hosting, AI processing, communications (phone and WhatsApp) and payments, under contracts that protect your data. WhatsApp messages are delivered through Meta, the company that runs WhatsApp. The sub-processors page lists these by category.
We may also share information when the law requires it, to protect people or our rights, or as part of a merger or sale of our business, in which case this policy continues to apply.
5. Data security
We protect information with encryption in transit and at rest, and we limit access to it. Passwords are never stored in readable form. No system is perfectly secure. If a breach affects you, we will tell you and the authorities as the law requires.
6. Data retention
We keep information for as long as your account is active, or until you ask us to delete it, and longer only where the law requires, such as tax and accounting records.
7. Your rights and choices
Under the Digital Personal Data Protection Act, 2023, and other laws that apply to you, you can:
- ask what personal information we hold about you and get a copy;
- ask us to correct, complete or update it;
- ask us to delete it;
- withdraw consent you gave earlier;
- nominate someone to act for you if you cannot;
- raise a grievance with us.
To delete your data or make any of these requests, email contact@woise.ai or use our privacy request form. Account holders can also download their account data from Settings. You can opt out of non-essential emails at any time, and change your cookie choices from the Cookie Policy page.
8. Grievance Officer
Sreepath Kumar Mankena, contact@woise.ai. We acknowledge grievances promptly and aim to resolve them within 30 days. If you are not satisfied, you may contact the Data Protection Board of India or your local data protection authority.
9. International data transfers
India data is stored in India. Some service providers process information in other countries while doing their part of the work. We transfer data only as the law allows, with protections in our contracts. Businesses can read the full terms in our Data Processing Addendum.
10. Children's privacy
Woise is a business product and is not meant for anyone under 18. If you believe a child's information has reached us, write to contact@woise.ai and we will delete it.
11. Changes to this policy
If we make a meaningful change, we will email account holders before it takes effect and update the date at the top of this page. The Terms of Service cover the rest of our agreement with customers.
12. Contact us
Stele Labs Private Limited, Street No. 8, Habsiguda, Hyderabad, Telangana, India. Email contact@woise.ai.